What is your warranty?

You can return hardware you buy from us, with the box and other packaging, in resaleable, like-new condition, within 30 days of purchase, for a full refund.  (Custom computer builds and hardware we installed are not generally returnable for a refund, as their packaging will not be in resaleable, like-new condition.)

Netgear/Nighthawk Router Setup

NOTE: Until these steps are completed, Netgear routers will NOT allow you to surf, despite being able to ping out.

1. Power the Netgear on and wait for it to boot. The light second from the left is the WAN status light. For most of the boot process, this light is not lit. Then when it starts the routing, it will turn amber. When it successfully pulls an IP and detects internet, it will turn white. You can start the next step as long as the light is on, despite the color.

What Routers do you Recommend?


You connect to our service via the ethernet port inside your residence.  You may either plug your computer in directly or use any standard router to have a wireless network and connect multiple devices at your location. Any standard router will work with your new Volo service but we recommend the following to make the most of your fiber internet connection:


What's the difference between megabits and megabytes?

One megabyte is equal to eight megabits, but the terms are used in specific ways: Megabits per second (mbps) are generally used to describe the speed of an Internet connection, whereas megabytes (MB) usually refer to the size of a file or storage space.

In practical terms, one megabit per second is slow but usable broadband Internet. Five to ten web pages, one minute of music, or a half a minute of video is about one megabyte of data.

Do you support Free Software?

Of course! We are strong proponents of software freedom, including heavy use of it in our business and making sure to contribute useful changes to the upstream maintainers.

How can I access UIUC-only information?

To access UIUC-only information from the Volo network, you need to install the UIUC VPN Client.

What payment methods do you accept? How do I set up automatic payments?

We currently accept Cash, Personal Checks, or Electronic Direct Debit. If you'd like to sign up for our automatic payment program just print out the ACH request form and send it to us.

What is your coverage area?

We can cover people within roughly 7 miles of the center of Champaign-Urbana. For details, please see Coverage section of our website.

I use AOL/MSN, will I still be able to with your service?

Yes. Both AOL and MSN have special broadband products that compliment our high speed service. Check with your product's website for more information.


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