Email

How do I set up an auto-reply message for while I'm away?

You can do this through Volo webmail. Once you're logged in, click Settings at the top, then click the Autoreply tab. Here you can turn on and off your auto-reply and customize the message. Please note that your message should include the From: and Subject: lines, for example:

How do I change my email password?

If you know your current password, you can log into Volo webmail, click the Settings link at the top-right, then click the Password tab near the top. Enter your current password and confirm your new password, and click Save. You may need to log back into webmail after that. If you use a desktop client like Outlook or Thunderbird, it should prompt you to enter your new password the next time it connects.

How do I configure my email software to work with Volo?

We recommend that you set up your email software to use IMAP. The server for both incoming (IMAP or POP) and outgoing (SMTP) mail is volomail.net. The port for outgoing mail is 587, but 925, 25525, and 55525 also work.

If you don't know your username for sure, there are two ways to guess it:

 

If you are going to be using your email from any non-Volo networks (while travelling, for example), you must enable outgoing (SMTP) authentication. You may also need to use one of the alternate port numbers above. If you don't use a Volo-hosted email address, you won't be able to use our servers from off-network.

You can find specific instructions below for some common email clients.

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