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How do I configure my email software to work with Volo?

How do I configure my email software to work with Volo?

We recommend that you set up your email software to use IMAP. The server for both incoming (IMAP or POP) and outgoing (SMTP) mail is volomail.net. The port for outgoing mail is 587, but 925, 25525, and 55525 also work.

If you don't know your username for sure, there are two ways to guess it:

 

If you are going to be using your email from any non-Volo networks (while travelling, for example), you must enable outgoing (SMTP) authentication. You may also need to use one of the alternate port numbers above. If you don't use a Volo-hosted email address, you won't be able to use our servers from off-network.

You can find specific instructions below for some common email clients.

Outlook:

  1. Go to the Tools menu and choose Email Accounts.
  2. If you are setting up email for the first time, select the button next to Add a new e-mail account and click Next, then select the button next to IMAP and click Next.

    Otherwise, select the button next to View or change existing email accounts and click Next, then select the account you want to change and click Change.

  3. Fill in your name and email address, enter volomail.net as both the incoming and outgoing servers, and enter your username and password per the above
  4. Click the More Settings button
  5. Check the box next to My outgoing server (SMTP) requires authentication on the Outgoing Server tab.
  6. Enter 587 in the box next to Outgoing server (SMTP) in the Advanced tab
  7. Click OK
  8. Click Next
  9. Click Finish

Outlook Express:

  1. Go to the Tools menu and choose Accounts...
  2. If you are setting up email for the first time:
    • Click Add then choose Mail...
    • Fill in your name and email address
    • Choose IMAP where it says My server is a ...
    • Enter volomail.net as both the incoming and outgoing servers
    • Click Finish
  3. Select your Volo account from the list and click Properties
  4. Select the Servers tab
  5. The incoming and outgoing servers should be volomail.net
  6. Check the box next to My server requires authentication under Outgoing Mail Server
  7. Select the Advanced tab
  8. Change the port number for Outgoing Mail (SMTP) to 587
  9. Click OK
  10. Click Close

Thunderbird:

  1. Go to the Tools menu, then select Account Settings
  2. Click on Outgoing Server (SMTP)
  3. Select the server in the box and click Edit
  4. The SMTP server should be volomail.net
  5. The port number should be 587
  6. The box next to "Use name and password" under "Security and Authentication" should be checked.

iPhone:

  1. Tap Settings > Mail, Contacts, Calendars > Add Account
  2. Tap Other.
  3. In the Name box, enter your name.
  4. In the Address box, enter your full e-mail address (for example, test@volo.net)
  5. In the Password box, enter your password, and then tap Save
  6. Tap IMAP
  7. Under Incoming Mail Server, in the Host Name box, enter volomail.net
  8. In the User Name box, enter your username. If you don't know it: see above
  9. In the Password box, enter your password
  10. Under Outgoing Mail Server, in the Host Name box, enter volomail.net
  11. In the User Name and Password boxes, enter the same username and password.
  12. Go to advanced and turn off SSL
  13. Go back, tap save

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