How do I configure my email software to work with Volo?

We recommend that you set up your email software to use IMAP. The server for both incoming (IMAP or POP) and outgoing (SMTP) mail is volomail.net. The port for outgoing mail is 587, but 925, 25525, and 55525 also work.

If you don't know your username for sure, there are two ways to guess it:

• If your address is x@volomail.net, your username is "x".
• If your address is x@my-domain.com, your username is "mydomain_x"

If you are going to be using your email from any non-Volo networks (while travelling, for example), you must enable outgoing (SMTP) authentication. You may also need to use one of the alternate port numbers above. If you don't use a Volo-hosted email address, you won't be able to use our servers from off-network.

You can find specific instructions below for some common email clients.

Outlook:

You can no longer add a Volo email account as the first account in Outlook. If you already have one added, you can follow the directions to add one.

1. In Outlook, navigate to the File menu, click the Info section, click Account Settings, and in that submenu choose Manage Profiles
2. Click the "Email Accounts..." button.
3. Click Add Account....
4. Select Manual setup or additional server types, then click Next
5. Select Pop or IMAP, then click Next
6. Fill in the requested info
   • Your name
   • Your email
   • Account type: IMAP
   • Incoming mail server: volomail.net
   • Outgoing mail server: volomail.net
   • Username
     • If your email address is x@volomail.net, your username is "x"
     • If your email address is x@my-domain.com, your username is "mydomain_x"
   • Your email password
7. Require logon using Secure Password Authentication should be UNCHECKED
8. Click on More Settings
   • Click on Outgoing Server. SMTP Authentication should be CHECKED
   • Click on Advanced. Under server port numbers, the outgoing server should be set to 587
   • Both types of encrypted connection should be set to None
9. Click OK, then click Next. It will run a test. If both steps show a checkmark and their status is completed, you should be good to go! Open Outlook and verify your account comes up (it may take a moment to sync).

Thunderbird:

1. Go to the Tools menu, then select Account Settings
2. Click on Outgoing Server (SMTP)
3. Select the server in the box and click Edit
4. The SMTP server should be volomail.net
5. The port number should be 587
6. The box next to "Use name and password" under "Security and Authentication" should be checked.

iPhone:

1. Tap Settings > Passwords & Accounts
2. Tap Other.
3. In the Name box, enter your name.
4. In the Address box, enter your full e-mail address (for example, test@volo.net)
5. In the Password box, enter your password, and then tap Save
6. Tap IMAP
7. Under Incoming Mail Server, in the Host Name box, enter volomail.net
8. In the User Name box, enter your username. If you don't know it: see above
9. In the Password box, enter your password
10. Under Outgoing Mail Server, in the Host Name box, enter volomail.net
11. In the User Name and Password boxes, enter the same username and password.
12. Go to advanced and turn off SSL
13. Go back, tap save